Terms of service

Terms of Service

Last Updated: July 6, 2026

Welcome to Kwiniverse. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Eligibility

By using our website, you confirm that:

You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement under applicable Indian laws.

2. Account Responsibility

If you create an account with Kwiniverse, you are responsible for:

Maintaining the confidentiality of your account credentials.
Restricting access to your account.
All activities conducted through your account.

Please notify us immediately if you suspect any unauthorized use of your account.

3. Product Information

We strive to ensure that product descriptions, specifications, images, pricing, and availability are accurate.

However:

Minor variations in colour, size, packaging, or appearance may occur due to photography, screen settings, manufacturing updates, or supplier changes.
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We reserve the right to:

Modify product prices at any time.
Correct pricing errors.
Cancel orders placed due to obvious pricing mistakes.

If payment has already been received for a cancelled order, a full refund will be issued.

5. Orders

Placing an order does not guarantee acceptance.

Kwiniverse reserves the right to:

Accept or reject any order.
Cancel orders due to product unavailability, payment issues, suspected fraud, pricing errors, or other legitimate business reasons.

Customers will be informed if an order is cancelled and eligible payments will be refunded.

6. Payment

We accept secure online payments through trusted payment gateways.

Your order will be processed only after successful payment authorization.

For eligible orders, Cash on Delivery (COD) may be available depending on the product and delivery location.

7. Shipping & Delivery

Shipping timelines provided on our website are estimates only.

While we make every effort to deliver orders within the expected timeframe, delays may occur due to:

Courier partner delays
Weather conditions
Public holidays
Government restrictions
Remote delivery locations
Other circumstances beyond our reasonable control

Please refer to our Shipping Policy for complete details.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the conditions outlined in that policy.

9. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload viruses, malware, or harmful code.
Interfere with the operation or security of the website.
Copy, reproduce, or misuse website content without written permission.
Engage in fraudulent activities.

Violation of these Terms may result in suspension or termination of access.

10. Intellectual Property

All content available on Kwiniverse, including but not limited to:

Logos
Brand name
Website design
Graphics
Product images
Videos
Text
Icons

is the property of Kwiniverse or its licensors and is protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

11. Third-Party Services

Our website may contain links to third-party websites or services.

Kwiniverse is not responsible for the content, privacy practices, products, or services provided by third parties.

Accessing third-party websites is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Kwiniverse shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of the website
Delay in delivery
Product availability
Technical interruptions
Errors or omissions on the website

Our total liability, if any, shall not exceed the amount paid by you for the relevant order.

13. Indemnification

You agree to indemnify and hold harmless Kwiniverse, its owners, employees, partners, and affiliates from any claims, damages, liabilities, costs, or expenses arising out of your misuse of the website or violation of these Terms.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Force Majeure

Kwiniverse shall not be held responsible for any delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, government actions, internet outages, or courier disruptions.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.

17. Changes to These Terms

Kwiniverse reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.