Refund policy

Return & Refund Policy

Last Updated: July 6, 2026

At Kwiniverse, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read the following policy to understand your return, replacement, and refund options.

Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product received is damaged during transit.

  • The product received is defective or not functioning properly.

  • The wrong product was delivered.

  • The product has missing parts or accessories.

  • The product is significantly different from its description on our website.

To be eligible for a return, the item must:

  • Be reported within 48 hours of delivery.

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, manuals, and accessories.

  • Include the original invoice or order confirmation.

Items Not Eligible for Return

The following items cannot be returned unless they are damaged, defective, or incorrect upon delivery:

  • Products damaged due to misuse or improper handling.

  • Products showing signs of use after delivery.

  • Personal care, beauty, hygiene, and grooming products once opened or used.

  • Innerwear and intimate wear.

  • Perishable goods.

  • Gift cards or digital products.

  • Products marked as Non-Returnable on the product page.

Return Request Process

To request a return:

  1. Contact our customer support within 48 hours of receiving your order.

  2. Provide your Order Number.

  3. Share clear photos or an unboxing video showing the issue.

  4. Our team will review your request within 2-3 business days.

  5. If approved, return instructions or pickup details will be shared.

Failure to provide sufficient evidence may result in the return request being declined.

Replacement Policy

Where possible, we will offer a replacement instead of a refund for:

  • Damaged products

  • Defective products

  • Incorrect items

  • Missing accessories

If a replacement is unavailable, a refund will be processed.

Refund Policy

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are typically completed within 5-7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders:

  • Refunds will be made via bank transfer, UPI, or another mutually agreed method.

  • Customers may be asked to provide valid bank account or UPI details.

Return Shipping Charges

If the return is due to:

  • Damaged product

  • Defective product

  • Incorrect item shipped

  • Missing parts

Kwiniverse will bear the return shipping cost.

If the return is requested for any other approved reason, return shipping charges may be deducted from the refund amount or borne by the customer, depending on the case.

Order Cancellation

Before Dispatch

Orders may be cancelled before they are shipped for a full refund.

After Dispatch

Orders cannot be cancelled once dispatched. Customers may request a return only if the order qualifies under this policy.

Refused Deliveries

If a customer refuses to accept a prepaid order without a valid reason, any shipping or return costs incurred by Kwiniverse may be deducted from the refund amount where permitted by law.

Repeated refusal of Cash on Delivery (COD) orders may result in COD being disabled for future purchases.

Non-Delivery Due to Incorrect Information

Kwiniverse is not responsible for delays or failed deliveries caused by:

  • Incorrect shipping address

  • Incorrect contact number

  • Customer unavailable during delivery

Additional shipping charges may apply for re-dispatching returned shipments.

Fraud Prevention

To protect both customers and our business, Kwiniverse reserves the right to reject return or refund requests in cases involving suspected abuse, fraudulent claims, repeated misuse of the return policy, or insufficient evidence.

Need Help?

If you have any questions regarding returns or refunds, please contact our customer support through our Contact Us page. Our team will be happy to assist you.